Yes. Smart Lock has been designed to work with any handle, lever or finish. Unlike other devices, our technology won’t compromise your aesthetic.
No, the Smart Lock (NSMSMBSSS) is designed and tested to be compatible with the Novas 6000 series mortice locks.
Yes, Novas Smart Lock is still installed with a traditional lock that allows you to open and close your door as you normally would with a regular key and handle.
This can happen for a number of reasons. First, make sure your app up to date. Second try turning your Bluetooth off and on. Thirdly restart your phone. If the problem continues even after restarting your phone, your lock batteries may need to be replaced.
You will receive a notification when your battery drops to 25% and again at 21%. It is highly recommended that you replace the battery when first notified at 25%. Replacing the battery will not affect the information stored in the lock.
First, check the volume on your phone. Please make sure you’re checking the phone media playback volume not the ringer volume. Check that the mute button is disabled. Please also ensure that you’ve enabled sound in the Novas App. Last try restarting your phone.
First, make sure the recipient has their mobile data switched on. Second, make sure you the recipient is in your contact list. Third, try sending the eKey image through email or saving the image and sending through another messaging service.
Never ever delete your app. Deleting your app will cause you to loose all of your eKeys. If your app crashes at start up, first check the stores for an update. If there is one, install it and try again. Second, try restarting your phone. If the problem persists, contact our technical support via email or phone.
Novas products are supported by iPhones running iOS from version 12 or later and Android phones running Android 5.0.1 or later. Your phone must also support Bluetooth.
Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. Novas is a secured product, and letting users delete their own eKey from a lock can lead to a range of security vulnerabilities. For this reason, you cannot do so, and an(other) owner or administrator will always have to delete your eKey from the lock.
Open your email on your phone.
Download and save the image from the email to your phone.
Double check the image is in your gallery once downloaded.
Open up the Novas app Tap “+Add” on top right of the lock list, then tap “Setup a Received eKey”.
Select “Import” from the options and choose the gallery/folder where the image was saved.
Select image and follow the appropriate procedure to enrol your “eKey”.
If you’re experiencing technical difficulties with your lock or key, first make sure you’ve disconnected from all other Bluetooth devices. Power down, power back up and reconnect. If issues persist, contact our support team.
This can happen for a number of reasons. First, turn your bluetooth on and off. On an iPhone, you can do this through the Control Centre.
If the issue persists, restart your phone. If the problem continues even after powering on and off, your lock batteries may need to be replaced.
Please don’t panic. A corrupted data message normally means that due to an issue, some of your non-vital information about your keys has been lost. But your keys themselves are still safe and saved. Typically, you will get back all non-vital information that was lost the next time you connect to your lock. For issues around ownership, please contact our support team.
First, check the volume on your phone. Please make sure you’re checking the phone media playback volume not the ringer volume. On iOS devices, check that the mute button is disabled. Please also ensure that you’ve enabled sound in the Novas App.
