Novas Smart Lock High Res 4

We help create touchless access to your building

Download the app
Digital Control
Digital control

Using low energy Bluetooth and the Novas app, your Smart Lock is easily customised and controlled from your device.

Go Handsfree
One Touch Unlocking

Open your door via the Novas Smart Lock Widget, swipe left and open door.

Integrated Access
Integrated access

Forget the fob. Our digital wallet provides you access across your entire building.

One Touch Unlocking
Go handsfree

Voice commands, auto lock and proximity functions means you can lock and unlock on the go.

Leading Design

You no longer have to settle for bulky digital systems fixed to the door. Novas Smart Lock is installed in the doorframe.

Building Integration

Your Novas digital wallet provides access throughout the entire building. Access the building entrance, lift and car park or common areas such as the gym, swimming pool and mail room all from your device.

Key Sharing

Share unlimited access, one time access or specific times for family, friends, guests or service people. Novas Smart Lock provides you complete control over who has digital keys and when they can use them.

  • Product SeriesMortice Strike
  • MaterialStainless Steel
  • Warranty25 Year Mechanical, 12 Months Electronic Warranty
  • NotesControlled by the Smart Lock app | Uses Bluetooth Smart technology | Capacity of up to 1,000 users | Retains over 1,000 event rolling audit trail

Is Smart Lock compatible with any handle?

Yes. Smart Lock has been designed to work with any handle, lever or finish. Unlike other devices, our technology won’t compromise your aesthetic.

Is the Smart Lock compatible with any lock?

No, the Smart Lock (NSMSMBSSS) is designed and tested to be compatible with the Novas 6000 series mortice locks.

Can I still open/close my door with a traditional lock and key?

Yes, Novas Smart Lock is still installed with a traditional lock that allows you to open and close your door as you normally would with a regular key and handle.

My lock appears ‘out of range’ but I’m close by.

This can happen for a number of reasons. First, make sure your app up to date. Second try turning your Bluetooth off and on. Thirdly restart your phone. If the problem continues even after restarting your phone, your lock batteries may need to be replaced.

Battery Replacement

You will receive a notification when your battery drops to 25% and again at 21%. It is highly recommended that you replace the battery when first notified at 25%. Replacing the battery will not affect the information stored in the lock.

My phone doesn’t play a sound when locked and unlocked.

First, check the volume on your phone. Please make sure you’re checking the phone media playback volume not the ringer volume. Check that the mute button is disabled. Please also ensure that you’ve enabled sound in the Novas App. Last try restarting your phone.

If your recipient is having trouble receiving an eKey through MMS

First, make sure the recipient has their mobile data switched on. Second, make sure you the recipient is in your contact list. Third, try sending the eKey image through email or saving the image and sending through another messaging service.

My app crashes at start-up. What should I do?

Never ever delete your app. Deleting your app will cause you to loose all of your eKeys. If your app crashes at start up, first check the stores for an update. If there is one, install it and try again. Second, try restarting your phone. If the problem persists, contact our technical support via email or phone.

Can I run the Novas app on my phone?

Novas products are supported by iPhones running iOS from version 12 or later and Android phones running Android 5.0.1 or later. Your phone must also support Bluetooth.

I have deleted a lock from my phone, but the administrator can still see my eKeys

Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. Novas is a secured product, and letting users delete their own eKey from a lock can lead to a range of security vulnerabilities. For this reason, you cannot do so, and an(other) owner or administrator will always have to delete your eKey from the lock.

How do I register an eKey received via email?

 Open your email on your phone.  Download and save the image from the email to your phone.  Double check the image is in your gallery once downloaded.  Open up the Novas app Tap “+Add” on top right of the lock list, then tap “Setup a Received eKey”.  Select “Import” from the options and choose the gallery/folder where the image was saved.  Select image and follow the appropriate procedure to enrol your “eKey”.

I’m having technical issues with my key/app. What should I do?

If you’re experiencing technical difficulties with your lock or key, first make sure you’ve disconnected from all other Bluetooth devices. Power down, power back up and reconnect. If issues persist, contact our support team.

My lock appears ‘out of range’ but I’m close by.

This can happen for a number of reasons. First, turn your bluetooth on and off. On an iPhone, you can do this through the Control Centre. If the issue persists, restart your phone. If the problem continues even after powering on and off, your lock batteries may need to be replaced.

I got a message about ‘corrupted data’.

Please don’t panic. A corrupted data message normally means that due to an issue, some of your non-vital information about your keys has been lost. But your keys themselves are still safe and saved. Typically, you will get back all non-vital information that was lost the next time you connect to your lock. For issues around ownership, please contact our support team.

My phone doesn’t play a sound when locked and unlocked.

First, check the volume on your phone. Please make sure you’re checking the phone media playback volume not the ringer volume. On iOS devices, check that the mute button is disabled. Please also ensure that you’ve enabled sound in the Novas App.

Which battery do I need to use for replacement?

Varta CR2

Certifications

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Specification & Door Scheduling

Novas offers a fully comprehensive and complimentary specification and door scheduling service to meet your exact project requirements. Our specification schedules are prepared by our industry and design trained professional scheduling team.
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Sustainability Commitment

We focus on environmental preservation and aim to improve and develop our products with sustainability at the forefront of our designs and manufacturing.
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Quality Assurance

All Novas products undergo various independent quality and safety assurance testing to ensure rigorous Australian and International standards are met across our entire offering.
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Custom Manufacturing

Not exactly how you want it ?

Novas are proud to offer customised architectural products to help bring your design vision to life. 

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